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ancient-carpet-79373

01/19/2023, 7:51 PM
I am quite new to Rancher Desktop and trying to get it up and running on my laptop (M1 Pro) but i am still unable to do anything because it didn’t still complete starting backend even though 30 minutes passed since i ran the desktop app. what’s wrong with me?
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wide-mechanic-33041

01/19/2023, 7:58 PM
anything in the troubleshooting or diagnostics panels?
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ancient-carpet-79373

01/19/2023, 7:59 PM
nothing in there actually
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wide-mechanic-33041

01/19/2023, 7:59 PM
anything in the logs themselves to see what is hanging?
guessing its something w the limavm, but not sure
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ancient-carpet-79373

01/19/2023, 8:00 PM
where can i see the logs?
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wide-mechanic-33041

01/19/2023, 8:02 PM
click Show Logs
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ancient-carpet-79373

01/19/2023, 8:05 PM
ah, got it. let me check it out
i am not sure which log file i should look into. here's the log files that i have. could you please help me on that?
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wide-mechanic-33041

01/19/2023, 8:16 PM
any of them that is larger than others? lima looks like like the VM is up. I see that k8s.log shows the version download failed.
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rapid-eye-50641

01/19/2023, 8:31 PM
As @wide-mechanic-33041 noted above, k3s version download failed on your machine. It could be because of a slow/no network when the app tried to download k3s. Can you close the session and try launching again? If you are trying to install in an air gapped environment then please try the instructions in the running-air-gapped installation doc shared above.
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ancient-carpet-79373

01/19/2023, 9:04 PM
finally i got it up and running thanks guys
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wide-mechanic-33041

01/19/2023, 9:06 PM
i know i am in a proxy space so I had to do the manual version download for a while
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rapid-eye-50641

01/19/2023, 9:08 PM
@ancient-carpet-79373, Did relaunching the app help or you followed air-gapped installation to get it working?
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ancient-carpet-79373

01/19/2023, 9:08 PM
air-gapped installation worked for me
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rapid-eye-50641

01/19/2023, 9:09 PM
great, thank you
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wide-mechanic-33041

01/19/2023, 9:09 PM
you can look at some of the docs on using lima overrides for proxy settings which does help, but it can cause other issues with networking in the node itself
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ancient-carpet-79373

01/19/2023, 9:09 PM
i am having a slow network that was causing a failure in download
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