I am quite new to Rancher Desktop and trying to get it up and running on my laptop (M1 Pro) but i am still unable to do anything because it didn’t still complete starting backend even though 30 minutes passed since i ran the desktop app. what’s wrong with me?

anything in the troubleshooting or diagnostics panels?

nothing in there actually

anything in the logs themselves to see what is hanging?

where can i see the logs?

click Show Logs

ah, got it. let me check it out

any of them that is larger than others? lima looks like like the VM is up. I see that k8s.log shows the version download failed.

As @wide-mechanic-33041 noted above, k3s version download failed on your machine. It could be because of a slow/no network when the app tried to download k3s. Can you close the session and try launching again? If you are trying to install in an air gapped environment then please try the instructions in the running-air-gapped installation doc shared above.

finally i got it up and running thanks guys

i know i am in a proxy space so I had to do the manual version download for a while

@ancient-carpet-79373, Did relaunching the app help or you followed air-gapped installation to get it working?

air-gapped installation worked for me

great, thank you

you can look at some of the docs on using lima overrides for proxy settings which does help, but it can cause other issues with networking in the node itself

i am having a slow network that was causing a failure in download