hello not sure if this is the right place to get support help, i'm having trouble getting my rancher up and running

Depends. This channel is about "Rancher Desktop". For the general Rancher project (Rancher Manager) you would be better of in the #C3ASABBD1 channel. Anyways, why don't you show what the actual problem is, and then we can see if this is the right place or not...