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# rancher-desktop
a
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f
I don't know which particular issue you are talking about. In general it is better to create a GitHub issue and upload logs; anything posted on Slack is quickly forgotten once there is no more discussion
d
is there a link for the github for rancher desktop bugs?
f
✅ 1
d
I see a ton of people having this issue, and its strange that noone knows how to fix it…
f
Again, I don't know which issue you are talking about. There are some issues that only seem to affect a few people. If we can't reproduce the problem, and don't have access to machines that do, then there is not much we can do to investigate and fix beyond looking through logs and hoping to find some hints.
d
This ring a bell? i knw of at least 3 people who have this same issue, and one of them is on windows at my work
f
I don't know, but the first thing to do is to see if this is fixed in 1.13.1. The dialog is from 1.9.1, which is quite old.
d
I already tried 1.13, same issue
f
If this is reproducible with the latest version, then please file a Github issue and include a ZIP file with all the logs. The dialog does not include enough information.
d
I already did file on github
f
What is the issue# ?
d
6765
I havent added logs yet, but explained the issue, as the problem is on my other laptop that I cant use, since rancher wont run
f
That is a completely different issue; the screenshot you show above is from a Windows machine, and your issue is about macOS.
d
I’ll try to get the logs in there as soon as possible
f
Ok, thank you!
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zip -ro9 logs ~/Library/Logs/rancher-desktop
(on macOS)
d
ok, thanks
Just added the logs
🙏 1
just saw the logs are empty… sorry, let me try again
f
Yeah, saw that too. Please use the command I gave above, to make sure the ZIP file also includes the symlinked 
lima.ha.*
files and not just the symlink
d
I ran the diagnostics from the Rancher desktop and it seems like it has some data in the logs; I added it to the ticket on the GitHub; Thanks for your time and help...
f
Is the logs directory really completely empty on your machine? That is not compatible with you getting an error dialog. What is the output of 
ls ~/Library/Logs/rancher-desktop/
d
maskar202@cable.comcast.com@HQSML-K202534 bin % ls ~/Library/Logs/rancher-desktop/ maskar202@cable.comcast.com@HQSML-K202534 bin %
nothing
f
So what happens when you start the app? I thought you got an error dialog like you've shown above?
d
yeah, I get the error; I m on my laptop thqt gets the erro now; let me get a screenshot
f
Once you get the error, please collect the logs. I don't see how you can have an empty logs directory if the app actually starts and displays an error dialog
d
let me try again
ok - I get a lot of error logs now 🙂 my bad
f
Are you copying the app into 
/Applications
or are you running it directly out of the 
*.dmg
file. Or did you install it into 
$TMPDIR
or something?
Because this line from the diagnostics seems to indicate you are running from an unusual location:
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"procPath" : "\/private\/var\/folders\/*\/Rancher <http://Desktop.app|Desktop.app>\/Contents\/MacOS\/Rancher Desktop",
d
I have tried a bunch of things and during the process I think the last thing I did was to try an run it from .dmg - but I think I got the logs you are looking for now; 3rd time is a charm.. stand by
f
I hope so. FWIW, the screenshot you included in your Github issue is from 1.6.0, so also does not correspond to your current machine.
✅ 1
d
Can you please see if I attached the correct log info you are looking for in GitHub? I think I might have uninstalled the rancher a few times before an cleaned out the logs previously... but this time I see some files in the logs folder
f
This is fine, thank you. The problem is the length of your username. Please see https://github.com/rancher-sandbox/rancher-desktop/issues/797#issuecomment-996510877 for a workaround.
I've closed your issue as a duplicate of 797 now. This might have been obvious much earlier if you had posted the correct screenshot.
d
ah ok, thanks
So that issue 797 is an ssh issue... I am launching the rancher Desktop and getting Kubernetes error..
f
Did you try the workaround? Did it not work for you?
d
Yeab; that fixed it! thanks; I appologize for being ignorant... Thanks a bunch
f
You are welcome!
✅ 1
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