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We do that if

wsl --import …

returns an error, and the text output includes ensure virtualization is enabled. Try manaully running

wsl --install

in a command prompt (which installs Ubuntu) and see what errors show up? Reference, if you're curious.

I'm afraid I don't understand. Not sure what I would be importing. I ran wsl --install and got the message that Ubuntu was already installed. I ran wsl --list and got this message. I apologize for my ignorance. I'm definitely wading in over my head. But this has stumped my sysadmins.

Hmm, and it's showing as things having correctly registered, so that error is even more confusing… Things to try (from the command line): •

wsl -d rancher-desktop

— does that end up with a shell? (

exit

to get back out, of course — I can't tell how much experience you have with WSL at this point.) •

wsl --list --verbose

to see if

rancher-desktop

is correctly registered.

I don't have any experience with WSL. You won't patronize me by assuming no knowledge. I performed the commands above and got these results.

Okay, so everything looks like it's in working order. Does starting RD again make any difference?

It doesn't seem to have any impact. When I close the error, quit RD, and reopen, I get the same error. Here are the Windows Features I have off/on. Is there anything amiss here?

No, that looks fine (Virtual Machine Platform in particular); but really, once

wsl -d rancher-desktop

works, it should be all that's needed… Though that error code (

0x80370102

) seems to map to

HCS_E_HYPERV_NOT_INSTALLED

, so that should be what it's asking for…

When I attempt to do step #2, I get the message that the command is not recognized. I am in admin mode in PowerShell. Any ideas why this command is unrecognized?

That's for running Hyper-V based VMs. You're using VMWare instead, so that wouldn't apply. (Also, that's to be run on the host, and not inside the VM.)

Any chance I would need to reinstall Rancher after having made some of these changes to my system? Or should restarting it be enough?

Restarting it should be enough; the installer just drops files and (tries to) make sure WSL is installed, the actual WSL distro is only installed when you run the app.