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narrow-answer-16936

05/01/2023, 4:34 PM
Hello everyone! I’ve just installed Rancher Desktop on my Mac. There’s been a progress bar in the lower left of the main window for 20+ minutes now that says 
Asking for permission to run tasks as administrator…
, but it hasn’t prompted me for any kind of permission. I’ve tried the Troubleshooting -> Factory Reset button, then quitting and relaunching the application, but it never prompts me for permission. Am I missing something?
f

fast-garage-66093

05/01/2023, 5:19 PM
I don't understand how this can happen; you should have a dialog like this in front of the app:
You could try disabling administrative access instead of doing the factory reset. Bring up the preferences dialog (Either with 
⌘,
or click on the gear icon, and then disable the setting. The stop and restart the app.
n

narrow-answer-16936

05/01/2023, 5:22 PM
I do get that first dialog. When I click OK, the system prompt never appears.
f

fast-garage-66093

05/01/2023, 5:23 PM
Admin access is only necessary if you need an externally routable (bridged) IP address, or to get the docker socket symlinked into the default location. You can use 
docker context use rancher-desktop
instead for most situations
If you get the first dialog, you can also disable admin access right there
n

narrow-answer-16936

05/01/2023, 5:24 PM
okay — but I think there would still be that progress bar? which leads me to believe that something is wrong somewhere.
ah, confirmed — if I disable admin access, it moves on to starting the VM. I remain unclear on why it failed to prompt me.
My knowledge of docker contexts, and when I might want/need to change them, is minimal. I am familiar with kubectl contexts and am guessing it’s similar.
f

fast-garage-66093

05/01/2023, 5:27 PM
I don't know. After you clicked "Ok" you should have gotten a system dialog asking for your password:
n

narrow-answer-16936

05/01/2023, 5:27 PM
yeah, that’s what I expected — but it never came up.
f

fast-garage-66093

05/01/2023, 5:28 PM
Rancher Desktop will wait until you dismiss this dialog before it continues. But if you disable admin access, it never needs to prompt you, so doesn't have to wait for the dialog
If you are just using k8s then you don't need to worry about the docker context
n

narrow-answer-16936

05/01/2023, 5:29 PM
Right. But I clicked OK on the “administrative access required” dialog, and the “rancher desktop password prompt” dialog simply never appeared. Repeated this several times (with the box unchecked). I am able to bypass via the checkbox, but it seems like there is a bug somewhere.
f

fast-garage-66093

05/01/2023, 5:30 PM
And if you don't want to make your cluster ingress accessible to other machines on the local network, then you don't need to worry about bridged IP addresses either
n

narrow-answer-16936

05/01/2023, 5:30 PM
I am not using k8s for this. Trying to manage some docker compose stacks and the various images and containers within.
f

fast-garage-66093

05/01/2023, 5:31 PM
Yes, I'm interested to learn more about this, but have a meeting starting right now. Maybe we can talk some more in an hour and a bit?
👍 1
n

narrow-answer-16936

05/01/2023, 5:31 PM
I came to Rancher because we’re being forced off Docker Desktop due to licensing restrictions, and that’s what I’ve used before today. A coworker suggested that Rancher Desktop, along with colima and the docker CLI, was a suitable replacement.
f

fast-garage-66093

05/01/2023, 6:38 PM
What os version and architecture are you on? Are you a local admin? Do you have any corporate management profile installed that may be blocking the dialog?
n

narrow-answer-16936

05/01/2023, 6:39 PM
Ventura 13.3.1 on M1. Yes, I’m a local admin. There is a corporate profile, but I have seen such dialogs on this machine before and would not expect that to be the problem.
f

fast-garage-66093

05/01/2023, 6:50 PM
Can you look in the log directory (
~/Library/Logs/rancher-desktop
) and see if there are any references to 
sudo
in any of the logs?
Especially take a look at 
lima.log
.
n

narrow-answer-16936

05/01/2023, 6:52 PM
2023-05-01T17:25:06.147Z: Sudoers file /private/etc/sudoers.d/zzzzz-rancher-desktop-lima does not exist, creating.
2023-05-01T17:25:06.149Z: Sudoers file /private/etc/sudoers.d/zzzzz-rancher-desktop-lima needs to be updated.
2023-05-01T17:25:52.609Z: Administrator access disallowed, not using vde/socket_vmnet.
maybe that?
f

fast-garage-66093

05/01/2023, 6:53 PM
No, this is probably after starting without admin access. The log files are wiped on each restart.
n

narrow-answer-16936

05/01/2023, 6:53 PM
okay. should I reset?
f

fast-garage-66093

05/01/2023, 6:54 PM
So you would have to re-enable admin access and verify that you don't get the dialog, and then look at the log files
n

narrow-answer-16936

05/01/2023, 6:54 PM
that timestamp coincides with when I tried starting without admin
f

fast-garage-66093

05/01/2023, 6:54 PM
Yes, please start with a reset and then capture the logs
n

narrow-answer-16936

05/01/2023, 6:57 PM
lima.log
lima.log
seeing that first warning, I’m starting lima right now — but I know I already did this earlier today. not sure why it wouldn’t be running. 🤔
f

fast-garage-66093

05/01/2023, 6:59 PM
Not sure what you mean by this. Rancher Desktop has an embedded Lima installation and VM that it manages itself. You should not start/stop it yourself.
There is no more content showing up in the log file?
n

narrow-answer-16936

05/01/2023, 6:59 PM
that is the entire file
after a fresh reset, then clicking OK on the “administrative access required” dialog, then waiting ~20 seconds
f

fast-garage-66093

05/01/2023, 7:00 PM
Hmm, let me try it...
n

narrow-answer-16936

05/01/2023, 7:01 PM
Not sure what you mean by this. Rancher Desktop has an embedded Lima installation and VM that it manages itself. You should not start/stop it yourself.
Ah, okay. I am also running lima/colima separately. But maybe I shouldn’t do that?
f

fast-garage-66093

05/01/2023, 7:02 PM
It shouldn't matter; the Rancher Desktop setup should be isolated from everything else
And I get the same file content here, but I do get the dialog...
🤔 1
And same setup: macOS 13.3.1 on M1
n

narrow-answer-16936

05/01/2023, 7:04 PM
okay, I guess it’s probably my MDM profile. I’ll try a machine reboot later just in case, and otherwise I’ll proceed without admin. Thanks for looking into it for me!
f

fast-garage-66093

05/01/2023, 7:09 PM
Please keep me updated; I would like to understand under which conditions the code can fail to display the dialog
n

narrow-answer-16936

05/01/2023, 7:09 PM
will do!
f

fast-garage-66093

05/01/2023, 7:10 PM
This is just the 
sudo.exec
call from sudo-prompt - npm, and I can't find any other reports of this behaviour
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