Hello everyone I am facing issue with my rancher desktop I d rancher-users #rancher-desktop

Title

# rancher-desktop

polite-engineer-47082

01/24/2023, 6:26 PM

Hello everyone, I am facing issue with my rancher desktop, I downloaded it to my local desktop but I am unable to run it. when I am trying to open it, it is ending abruptly.

rapid-eye-50641

01/24/2023, 6:28 PM

Can you please share some more details about the issue? Which operating system are you on? Are you using the latest version of Rancher Desktop? It would help if you share the error screenshots, logs files etc.

polite-engineer-47082

01/24/2023, 6:30 PM

here it is.. Its not opening

7a2c8876-8ada-46c7-bbbf-ce9d9f1cc2e7.mov

wide-mechanic-33041

01/24/2023, 6:34 PM

i would make sure that both VirtualMAchinePlatform feature is functional and that WSL2 is working (wsl --status)

gut says it isn’t RD, but one of the OS features

polite-engineer-47082

01/24/2023, 6:35 PM

yes, i checked with both. Everything seems good.

wide-mechanic-33041

01/24/2023, 6:36 PM

can you provide some results from a status or list call in WSL. no details will make troubleshooting pretty tough. you can also look at the windows.application event log to see if there is anything

polite-engineer-47082

01/24/2023, 6:38 PM

image.png

wide-mechanic-33041

01/24/2023, 6:45 PM

so podman is there so you may have a context issue. What about “wsl -l” and “wsl -v”

polite-engineer-47082

01/24/2023, 6:47 PM

image.png

wide-mechanic-33041

01/24/2023, 6:48 PM

running all the docker things on there. 😉 Just keep an eye on your docker context

i don’t see a distribution for “rancher-desktop” just the “data” part. Something went bad on the install. I would try and Uninstall (possibly event manually delete the directories) and reinstall. you should have a rancher-desktop and a rancher-desktop-data distribution in your “-l” results

polite-engineer-47082

01/24/2023, 6:50 PM

okay thanks @wide-mechanic-33041

But I did that many times(trying unistall and reinstalling again)

wide-mechanic-33041

01/24/2023, 6:58 PM

well without a rancher-desktop dist things won’t work. you may want to delete the %LOCALAPPDATA%\rancher-desktop so that the VHDXs are re-impoerted

you could also try to manually import the one at %LOCALAPPDATA%\rancher-desktop\distro as “rancher-desktop” and see if things fix themselves

polite-engineer-47082

01/24/2023, 7:03 PM

okay thankyou

rapid-eye-50641

01/24/2023, 7:11 PM

@polite-engineer-47082, I hope you do not have other container apps such as Docker Desktop, Podman running in the background while you are trying to install Rancher Desktop! When you retry, please make sure you don't have those other apps running.

polite-engineer-47082

01/24/2023, 7:11 PM

okay thankyou @rapid-eye-50641

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