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Title
p
polite-engineer-47082
01/24/2023, 6:26 PMHello everyone, I am facing issue with my rancher desktop, I downloaded it to my local desktop but I am unable to run it. when I am trying to open it, it is ending abruptly.
r
rapid-eye-50641
01/24/2023, 6:28 PMCan you please share some more details about the issue? Which operating system are you on? Are you using the latest version of Rancher Desktop? It would help if you share the error screenshots, logs files etc.
p
polite-engineer-47082
01/24/2023, 6:30 PMhere it is.. Its not opening
w
wide-mechanic-33041
01/24/2023, 6:34 PMi would make sure that both VirtualMAchinePlatform feature is functional and that WSL2 is working (wsl --status)
gut says it isn’t RD, but one of the OS features
p
polite-engineer-47082
01/24/2023, 6:35 PMyes, i checked with both. Everything seems good.
w
wide-mechanic-33041
01/24/2023, 6:36 PMcan you provide some results from a status or list call in WSL. no details will make troubleshooting pretty tough. you can also look at the windows.application event log to see if there is anything
p
polite-engineer-47082
01/24/2023, 6:38 PMimage.png
w
wide-mechanic-33041
01/24/2023, 6:45 PMso podman is there so you may have a context issue. What about “wsl -l” and “wsl -v”
p
polite-engineer-47082
01/24/2023, 6:47 PMimage.png
w
wide-mechanic-33041
01/24/2023, 6:48 PMrunning all the docker things on there. 😉 Just keep an eye on your docker context
i don’t see a distribution for “rancher-desktop” just the “data” part. Something went bad on the install. I would try and Uninstall (possibly event manually delete the directories) and reinstall. you should have a rancher-desktop and a rancher-desktop-data distribution in your “-l” results
p
polite-engineer-47082
01/24/2023, 6:50 PMokay thanks @wide-mechanic-33041
But I did that many times(trying unistall and reinstalling again)
w
wide-mechanic-33041
01/24/2023, 6:58 PMwell without a rancher-desktop dist things won’t work. you may want to delete the %LOCALAPPDATA%\rancher-desktop so that the VHDXs are re-impoerted
you could also try to manually import the one at %LOCALAPPDATA%\rancher-desktop\distro as “rancher-desktop” and see if things fix themselves
p
polite-engineer-47082
01/24/2023, 7:03 PMokay thankyou
r
rapid-eye-50641
01/24/2023, 7:11 PM@polite-engineer-47082, I hope you do not have other container apps such as Docker Desktop, Podman running in the background while you are trying to install Rancher Desktop! When you retry, please make sure you don't have those other apps running.
p
polite-engineer-47082
01/24/2023, 7:11 PMokay thankyou @rapid-eye-50641