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# rancher-desktopa
adamant-kite-43734
01/18/2023, 12:52 AMThis message was deleted.
r
rapid-eye-50641
01/18/2023, 1:04 AMHi, Does the UI come up? If yes, Can you please share full logs? You can get to the logs folder via
Troubleshooting > Show logsrapid-eye-50641
01/18/2023, 1:37 AMLooking at the error message, you problem seems to be similar/same as the one reported here - https://github.com/rancher-sandbox/rancher-desktop/issues/2738.. Can you please try this workaround suggested on the issue thread and see if it helps?
p
polite-tent-68889
01/18/2023, 1:37 AM Copy code
2023-01-18T00:59:41.070Z: mainEvents settings-update: {"version":4,"kubernetes":{"version":"1.24.4","memoryInGB":24,"numberCPUs":8,"port":6443,"containerEngine":"moby","checkForExistingKimBuilder":false,"enabled":true,"WSLIntegrations":{},"options":{"traefik":false,"flannel":true},"suppressSudo":false,"hostResolver":true,"experimental":{"socketVMNet":false}},"portForwarding":{"includeKubernetesServices":true},"images":{"showAll":true,"namespace":"<http://k8s.io|k8s.io>"},"telemetry":false,"updater":true,"debug":true,"pathManagementStrategy":"rcfiles","containerEngine":{"imageAllowList":{"enabled":false,"locked":false,"patterns":[]}},"diagnostics":{"showMuted":false,"mutedChecks":{}}}
2023-01-18T00:59:41.210Z: openMain() webRoot: app://.
2023-01-18T00:59:41.289Z: createWindow() name: main url: app://./index.html
2023-01-18T00:59:42.008Z: Checking if credential helper osxkeychain is working...
2023-01-18T00:59:42.016Z: Credential helper "docker-credential-osxkeychain" is not functional: Error: spawn docker-credential-osxkeychain EACCES
2023-01-18T00:59:43.601Z: ipcMain: "k8s-state" triggered with arguments:
2023-01-18T00:59:44.218Z: ipcMain: "settings-read" triggered with arguments:
2023-01-18T00:59:44.218Z: ipcMain: "settings-read" triggered with arguments:
2023-01-18T00:59:44.218Z: event settings-read in main: {"version":4,"kubernetes":{"version":"1.24.4","memoryInGB":24,"numberCPUs":8,"port":6443,"containerEngine":"moby","checkForExistingKimBuilder":false,"enabled":true,"WSLIntegrations":{},"options":{"traefik":false,"flannel":true},"suppressSudo":false,"hostResolver":true,"experimental":{"socketVMNet":false}},"portForwarding":{"includeKubernetesServices":true},"images":{"showAll":true,"namespace":"<http://k8s.io|k8s.io>"},"telemetry":false,"updater":true,"debug":true,"pathManagementStrategy":"rcfiles","containerEngine":{"imageAllowList":{"enabled":false,"locked":false,"patterns":[]}},"diagnostics":{"showMuted":false,"mutedChecks":{}}}
2023-01-18T00:59:44.219Z: ipcMain: "get-app-version" triggered with arguments:
2023-01-18T01:00:08.090Z: Kubernetes was unable to start: Error: spawn /Applications/Rancher <http://Desktop.app/Contents/Resources/resources/darwin/lima/bin/limactl|Desktop.app/Contents/Resources/resources/darwin/lima/bin/limactl> EACCES
at Process.ChildProcess._handle.onexit (node:internal/child_process:282:19)
at onErrorNT (node:internal/child_process:477:16)
at processTicksAndRejections (node:internal/process/task_queues:83:21) {
errno: -13,
code: 'EACCES',
syscall: 'spawn /Applications/Rancher <http://Desktop.app/Contents/Resources/resources/darwin/lima/bin/limactl|Desktop.app/Contents/Resources/resources/darwin/lima/bin/limactl>',
path: '/Applications/Rancher <http://Desktop.app/Contents/Resources/resources/darwin/lima/bin/limactl|Desktop.app/Contents/Resources/resources/darwin/lima/bin/limactl>',
spawnargs: [
'--debug',
'shell',
'--workdir=.',
'0',
'sudo',
'rm',
'-f',
'/tmp/rd-nginx.conf-Jo5AdT.nginx.conf'
]
}
2023-01-18T01:00:09.099Z: openDialog() id: KubernetesError
2023-01-18T01:00:09.285Z: createWindow() name: KubernetesError url: app://./index.html#KubernetesError
2023-01-18T01:00:10.216Z: ipcMain: "k8s-state" triggered with arguments:
2023-01-18T01:00:10.410Z: ipcMain: "get-app-version" triggered with arguments:
2023-01-18T01:36:30.804Z: openMain() webRoot: app://.
2023-01-18T01:36:32.615Z: ipcMain: "show-logs" triggered with arguments:polite-tent-68889
01/18/2023, 1:42 AMi am trying not to down grade to 1.2
r
rapid-eye-50641
01/18/2023, 1:50 AMDoes the other workaround mentioned on the issue thread related to changing or removing the setting
PermitRootLogin no/etc/ssh/sshd_configp
polite-tent-68889
01/18/2023, 1:53 AMi do not have PermitRootLogin no in /etc/ssh/sshd_config
polite-tent-68889
01/18/2023, 1:54 AMmine was
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PermitRootLogin prohibit-passwordr
rapid-eye-50641
01/18/2023, 1:56 AMDo you mind trying commenting out that line and then performing
Factory Resetp
polite-tent-68889
01/18/2023, 1:57 AMsure, trying now
polite-tent-68889
01/18/2023, 2:05 AMcommenting it out and factory reset rancher desktop, got the exception
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Uncaught Exception:
Error: spawn /Applications/Rancher <http://Desktop.app/Contents/Resources/resources/darwin/bin/rdctl|Desktop.app/Contents/Resources/resources/darwin/bin/rdctl> EACCES
at Process.ChildProcess._handle.onexit (node:internal/child_process:282:19)
at onErrorNT (node:internal/child_process:477:16)
at processTicksAndRejections (node:internal/process/task_queues:83:21)polite-tent-68889
01/18/2023, 2:06 AMcould not even do factory reset
polite-tent-68889
01/18/2023, 2:48 AMwhat is this?
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Credential helper "docker-credential-osxkeychain" is not functional: Error: spawn docker-credential-osxkeychain EACCESr
rapid-eye-50641
01/18/2023, 3:44 AMThat's the credential helper to store the registry credentials.. In general, something (may be your corporate hardened environment) on your machine seem to be preventing you from running the components required for rancher desktop.
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