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Title
s
stale-microphone-34763
01/09/2023, 3:19 PMI just downloaded rancher desktop for the first time on version 1.7.0 and I am stalled out when turning it on for the first time…it is stuck at “Fixing binfmt_misc qemu” - any ideas?
f
fast-garage-66093
01/09/2023, 5:49 PMSorry, no ideas. Which platform is this? Also, can you share the log files?
s
stale-microphone-34763
01/09/2023, 5:59 PMI’m on a Mac Intel Core i7 version Ventura 13.0.1
f
fast-garage-66093
01/09/2023, 6:00 PMCan you just zip them all up and send the ZIP file?
👍 1
I'll be in meetings for the next 2 hours; will look at them later...
@calm-sugar-3169 Can you take a look at the logs?
🙏 1
👀 1
s
stale-microphone-34763
01/11/2023, 8:07 PMHas anyone been able to look at the logs?
c
calm-sugar-3169
01/11/2023, 8:08 PMHi Megan, I had a chance to take a quick look at the logs there are some errors in the log files but it’s not exactly obvious what is causing it.
I know it’s fresh install as you mentioned above, but are you able to do a factory reset?
f
fast-garage-66093
01/11/2023, 8:20 PMI looked at the logs, but they don't make sense to me, which is why I asked Nino to take a look 🙂
Something is obviously wrong, but I can't tell exactly what is causing this
s
stale-microphone-34763
01/11/2023, 8:21 PMI have done one, but I’ll do the factory reset again…then want me to send updated logs?
f
fast-garage-66093
01/11/2023, 8:21 PMYes, please
👍 1
s
stale-microphone-34763
01/12/2023, 3:34 PMDid a factory reset and it loaded this time. It didn’t get stuck at the same spot! I now have it working how I need. Thanks for the help! Must not have done the factory reset properly the first time.
c
calm-sugar-3169
01/12/2023, 5:07 PMGlad it's working 🙂