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#general
Title
w
wonderful-judge-81095
12/22/2022, 10:51 PMrafthttp: request cluster ID mismatch (got b6af2b81d31c82fe want 4e37c08404c20c13)
l
limited-pizza-33551
12/27/2022, 3:02 AMThis error points to an issue with registration to the etcd cluster. Try cleaning up the cluster nodes & reporting back if the issue is reproduced post clean-up.
Guide to clean the nodes: https://ranchermanager.docs.rancher.com/how-to-guides/new-user-guides/manage-clusters/clean-cluster-nodes
w
wonderful-judge-81095
01/05/2023, 3:38 PMHi Divya,
I ran the steps to recover etcd without a snapshot, we now have a new etcd with one member but the cluster will not come up. I'm not sure what else to do. Is there any type of Rancher technical support we can buy for this one issue by the hour?
I'm dont have much experience with Rancher and don't want to dig a deeper hole guessing
currently in rancher gui it says "Failed to ensure monitoring project name: failed to find "cattle-prometheus" Namespace: Get https://147.16.223.143:6443/api/v1/namespaces/cattle-prometheus?timeout=30s: waiting for cluster agent to connect; failed to start backup server on all etcd nodes: [Failed to run backup server container, container logs: time="2023-01-05T153800Z" level=fatal msg="stat /backup/c-hztls-rl-4km8z_2023-01-02T073955Z: no such file or directory"
l
limited-pizza-33551
01/09/2023, 1:36 AMYou can try manually starting the cattle agent in the master node by connecting over ssh
I can try asking reg. support options for you 🙂
w
wonderful-judge-81095
01/09/2023, 3:52 PMHi, I followed your original steps, https://ranchermanager.docs.rancher.com/v2.0-v2.4/how-to-guides/advanced-user-guides/manage-clusters/clean-cluster-nodes and all is fixed now, thanks
l
limited-pizza-33551
01/11/2023, 2:00 AMCool, that's great! I am happy it is resolved 😄
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