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04/29/2022, 8:05 PMfreezing-holiday-13112
04/29/2022, 9:34 PMstraight-fireman-71417
04/29/2022, 10:15 PMfull-painter-23916
04/30/2022, 7:31 AMmany-area-51777
04/30/2022, 10:20 AMfull-painter-23916
04/30/2022, 1:06 PMstraight-fireman-71417
04/30/2022, 1:07 PMmany-area-51777
04/30/2022, 1:09 PMstraight-fireman-71417
04/30/2022, 1:12 PMmany-area-51777
04/30/2022, 1:20 PMstraight-fireman-71417
04/30/2022, 1:22 PMcareful-piano-35019
05/02/2022, 11:30 AMmany-area-51777
05/02/2022, 11:42 AMbulky-appointment-8113
05/02/2022, 3:15 PMgorgeous-rocket-49102
05/03/2022, 12:55 PMIn regards to the community slack channel, there is not anyone from SUSE that checks that. When you pay for support with us, you get a dedicated slack channel where you can bounce ideas and problems off there.
careful-piano-35019
05/03/2022, 12:59 PMgorgeous-rocket-49102
05/03/2022, 12:59 PMstraight-fireman-71417
05/03/2022, 1:04 PMgorgeous-rocket-49102
05/03/2022, 1:05 PMRancher server, standard support Mon-Friday 8x5 $37,500 MSRP
Rancher nodes 10 pack (we have to start with 10 pack), standard support $9,400 MSRP
Compare that to the issue I had with Karpenter, an open source project run by AWS. I brought up an issue on their slack and had a dev ask me to create a github issue on it. We worked together to figure out what was going on and uncovered a bug with containerd. He created a pull request on the containerd project to solve it. In this case I provided testing resources and knowledge and everyone, including you, will benefit from that effort. I have doubled down on use of Karpenter instead of looking for a different solutions.freezing-holiday-13112
05/03/2022, 1:47 PMmany-area-51777
05/03/2022, 3:16 PMBut if you expect commitments on support, that’s where you need the support contractsAs Matt said, the numbers for paid support do not make sense.
gorgeous-rocket-49102
05/03/2022, 4:47 PMcareful-piano-35019
05/03/2022, 5:15 PM