Hello All My cluster details are Rancher 2 5 8 RKE 1 2 13 Up rancher-users #general

Title

happy-elephant-46487

11/18/2022, 5:46 PM

Hello All, My cluster details are: • Rancher 2.5.8 • RKE 1.2.13 • Upstream HA cluster Issue: • Suddenly Rancher UI stopped working • UI Error: 503 Service Temporarily Unavailable What can be the issue and how to check it? Please guide. I have also lost my KUBECONFIG file, how can I restore/retrieve it?

Could you please help me solving this issue? @fast-piano-59234 Do you need more details?

fast-piano-59234

11/19/2022, 12:06 PM

There are some troubleshooting steps at https://docs.ranchermanager.rancher.io/v2.5/troubleshooting, probably start with https://docs.ranchermanager.rancher.io/v2.5/troubleshooting/other-troubleshooting-tips/rancher-ha. Could be anything at this point.

rke util

has commands to retrieve state file and kubeconfig.

happy-elephant-46487

11/19/2022, 6:10 PM

Thanks a lot, I'll try this.

@fast-piano-59234 Thanks, I did troubleshoot and found that someone had updated the Rancher Deployment YAML and added "hostport: 80" under "ports" section, due to this rancher pods were gone in pending state with event 0/3 nodes are available: 3 node(s) didn't have free ports for the requested pod ports. I just removed "hostport: 80" and Rancher started properly.

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