Hello Team I am facing an issue with Rancher Desktop. When I click on the application icon, it fails to start and gives me the following error:

Hmm, that does not contain enough information; could you check

wsl-exec.log

for detailed information? You can find it by clicking on the Show Logs button on the Troubleshooting page. There may be relevant information in the other adjacent log files as well.

Hi! I checked the logs, and this is what I found:

2026-08-05T06:16:42.518Z: Running: wsl.exe --list --quiet
2026-08-05T06:16:44.817Z: Running: wsl.exe --list --verbose
2026-08-05T06:16:45.343Z: Running: wsl.exe --list --quiet
2026-08-05T06:16:47.116Z: Running: wsl.exe --list --verbose
2026-08-05T06:16:47.237Z: Running: wsl.exe --import rancher-desktop C:\Users\w191289\AppData\Local\rancher-desktop\distro C:\Program Files\Rancher Desktop\resources\resources\win32\distro-0.94.tar --version 2

These are the entries I found in

wsl-exec.log

. Please let me know if you need me to share any other log files or if there's a specific section you'd like me to look at.

Hmm, that was… less useful than I expected. On the same troubleshooting page, please ensure Enable debug mode is checked, and quit and restart Rancher Desktop?

wsl.log

may have useful messages too…

Yes. I checked in debug logs, please check mentioned below: 2026-08-05T101632.722Z: Registered distributions: Ubuntu,Ubuntu-24.04 2026-08-05T101634.600Z: Registered distributions: Ubuntu,Ubuntu-24.04 2026-08-05T101635.466Z: WSL failed to execute wsl.exe --import rancher-desktop C:\Users\w191289\AppData\Local\rancher-desktop\distro C:\Program Files\Rancher Desktop\resources\resources\win32\distro-0.94.tar --version 2: Error: wsl.exe exited with code 4294967295

Hmm, nothing too useful there. If

wsl.log

didn't include the output, maybe running the command manually (with correct quoting around paths) would help see the issue?

wsl.exe --import rancher-desktop "C:\Users\w191289\AppData\Local\rancher-desktop\distro" "C:\Program Files\Rancher Desktop\resources\resources\win32\distro-0.94.tar" --version 2