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# harvester
a
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h
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❯ kubectl describe VirtualMachineImage
Name:         image-skw9s
Namespace:    default
Labels:       <http://harvesterhci.io/image-type=raw_qcow2|harvesterhci.io/image-type=raw_qcow2>
              <http://harvesterhci.io/os-type=ubuntu|harvesterhci.io/os-type=ubuntu>
Annotations:  <http://harvesterhci.io/storageClassName|harvesterhci.io/storageClassName>: disk-primary-replica-2
API Version:  <http://harvesterhci.io/v1beta1|harvesterhci.io/v1beta1>
Kind:         VirtualMachineImage
Metadata:
  Creation Timestamp:  2026-02-16T16:31:04Z
  Finalizers:
    <http://wrangler.cattle.io/vm-image-controller|wrangler.cattle.io/vm-image-controller>
  Generate Name:     image-
  Generation:        2
  Resource Version:  127492
  UID:               1fb048b2-725d-4734-a84f-b50d057c7852
Spec:
  Backend:        backingimage
  Checksum:       63a5359fc2eb1544f53d13b62eedede1a6de8e28cebe3c49f1abe795ed325666f63e0d02a73a2d4698ae12280ac341420b05f5defdb828163aee5faa92980f7e
  Display Name:   noble-server-cloudimg-amd64.img
  Pvc Name:
  Pvc Namespace:
  Retry:          3
  Source Type:    download
  Storage Class Parameters:
    Disk Selector:            disk-primary
    Encrypted:                false
    Migratable:               true
    Number Of Replicas:       2
    Stale Replica Timeout:    30
  Target Storage Class Name:  disk-primary-replica-2
  URL:                        <https://cloud-images.ubuntu.com/noble/current/noble-server-cloudimg-amd64.img>
Status:
  Applied URL:  <https://cloud-images.ubuntu.com/noble/current/noble-server-cloudimg-amd64.img>
  Conditions:
    Last Update Time:  2026-02-16T16:31:14Z
    Message:           failed due to error: Head "<https://cloud-images.ubuntu.com/noble/current/noble-server-cloudimg-amd64.img>": net/http: TLS handshake timeout
    Status:            False
    Type:              RetryLimitExceeded
  Failed:              1
  Last Failed Time:    2026-02-16T16:31:14Z
Events:                <none>
w
it looks like the machine wasn't able to access that endpoint. are you able to curl that image from the node? network could be blocking the request.
h
all good from the node, curl,wget ..
btw,I have two clusters one 1.6.1 able to pull image, and the 1.7.1 fresh install and experiencing this
w
shoot. fwiw, I just tried that URL from a lab device and it downloaded fine on 1.7.1. only other thing I could think of, is an issue with your storage class, but that error message does seem specific. you could watch the backing image manager pod logs to see if there's a more specific error
h
happens with any SC also the default one
you could watch the backing image manager pod logs to see if there's a more specific error
which is?
w
if you open up the full rancher dashboard for harvester you'll find it. a pod gets created when you do the import, which does the actual downloading and volume creation.
h
cannot see anything, and 
kubectl get pod
does not return anything
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❯ kubectl get pods -A -l "<http://harvesterhci.io/image-name=image-g7shl|harvesterhci.io/image-name=image-g7shl>"
No resources found
found it
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❯ kubectl get <http://backingimages.longhorn.io|backingimages.longhorn.io> -n longhorn-system
NAME                                       UUID       SOURCETYPE   SIZE        VIRTUALSIZE   AGE
vmi-cb91d2ad-53dd-4152-a60c-ee13db0d3067   4d114ea8   download     0           0             2d1h
vmi-de9513c1-580c-4e5e-84d7-0589fc0f3ec0   49277bcc   download     878051328   0             7m27s
vmi-e1ec516e-d3a3-490b-99a9-89498f60e7c3   75456f1c   upload       878051328   3758096384    2d2h
could it be MTU related?
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