It seems like every time I log into the Rancher UI...
# generalb
bland-article-62755
10/23/2025, 4:08 PMIt seems like every time I log into the Rancher UI (We have multiple deployments) I have to refresh the page before any of the mouse clicks work. Is this a known issue? (LDAP auth)
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stocky-account-63046
10/23/2025, 4:11 PMthat's a new one. which version of rancher?
are there any errors in the browser's dev tools --> console? any error or pending requests in the network tab?
could also try in a browser without extensions, just in case one of those is interfering
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bland-article-62755
10/23/2025, 4:15 PMHonestly it's been that way since 2.8.x but currently on 2.12.1
bland-article-62755
10/23/2025, 4:17 PMconsole has 1 error from before login:
Copy code
Uncaught Error: waitFor timed out after 3000 seconds
i async.ts:16
3 index.a8a4a1e1.js:1:643050
i async.ts:16200subscribe?sockIDbland-article-62755
10/23/2025, 4:18 PMcould also try in a browser without extensions, just in case one of those is interferingHappens in Firefox and Chrome for me, Safari for a co-worker on a macOS box.
bland-article-62755
10/23/2025, 4:19 PMIt might be that it only happens on session timeout
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stocky-account-63046
10/23/2025, 4:20 PMthink this is going to need a deeper dive. would you be able to create an issue over at https://github.com/rancher/dashboard/issues?
would you be able to include if you've enabled the Global Settings --> Performance --> Inactivity feature? would be good to rule out
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bland-article-62755
10/23/2025, 4:37 PMs
stocky-account-63046
10/23/2025, 4:40 PMThank you, noticed the magic 'Prime' word. Please do follow this up with your CSM as well to kick things off that side
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bland-article-62755
10/23/2025, 4:42 PMYou mean an scc ticket?
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stocky-account-63046
10/23/2025, 4:50 PMthat works! please reference the gh issue as well. we can then get it correctly in the stack
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bland-article-62755
10/23/2025, 4:50 PMAbsolutely.