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# rancher-desktopa
adamant-kite-43734
10/07/2022, 6:16 AMThis message was deleted.
p
powerful-elephant-25838
10/07/2022, 9:09 AMI've had some success with this by doing a factory reset in troubleshooting tab in rancher desktop
a
average-engine-5938
10/10/2022, 12:52 PMThe same issue persist for me even after factory reset ..... any other options please but below one being the failing command
wsl.exe --import rancher-desktop C:\Users\Anurag.Raghavan\AppData\Local\rancher-desktop\distro C:\Users\Anurag.Raghavan\AppData\Local\Programs\Rancher Desktop\resources\resources\win32\distro-0.26.tar --version 2k
kind-iron-72902
10/12/2022, 11:36 PMIs the rancher-desktop WSL running after the error message? If it is, can you shell into it (like choosing it in the Windows Terminal app or running
wsl -d rancher-desktopsh -c '[ -e /etc/os-release ] && . /etc/os-release ; echo ${VERSION_ID:-0.1}'p
powerful-elephant-25838
10/13/2022, 9:05 AMWe saw that a wsl1 distro works perfectly but if we convert it to wsl2 it does not, returning it to wsl1 works again. Any hint on what to do to make wsl2 have a working network? (windows version 10.0.19042.2006)
powerful-elephant-25838
10/13/2022, 9:06 AMno we have to reinstall all, now we are trying to reinstall wsl2 and try again hoping that reinstalling will fix it
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