I recently had trouble running my rancher desktop so I attem rancher-users #rancher-desktop

Title

high-toothbrush-33213

09/20/2022, 3:09 AM

I recently had trouble running my rancher-desktop, so I attempted reinstalling it. Uninstall didn't seem to actually uninstall anything. My WSL distros were still there among other things, so I removed them. Now after re-install, my distros are not re-appearing. Rancher desktop also still is not starting. Is there a proper way to uninstall rancher-desktop?

hallowed-forest-65526

09/20/2022, 3:15 AM

i would try a ‘factory reset’ then uninstall in that situation

fast-garage-66093

09/20/2022, 5:10 AM

I uninstall using the "Add/Remove Programs" feature, and it normally works

high-toothbrush-33213

09/20/2022, 5:13 AM

@fast-garage-66093 That's how I'm uninstalling. It's a very quick process. Unfortunately, it appears to leave a lot of files behind. When I re-install, existing files are not replaced.

@hallowed-forest-65526 "Factory reset" from the rancher desktop settings? Rancher desktop doesn't start, so I can't get to the settings. Is there another factory reset option"?

fast-garage-66093

09/20/2022, 5:16 AM

There is an open bug about the distros not being removed during uninstall: Uninstall leaves WSL distros behind · Issue #1504 · rancher-sandbox/rancher-desktop

I'll take a look tomorrow to see if there are any manual uninstall instructions

🙌 1

I'm sorry, I didn't find any script or instructions today; I'll see if I have time to research this myself tomorrow. I guess this shows that the "Factory Reset" functionality needs to be moved to

rdctl

so it is accessible even RD itself doesn't start.

rdctl factory-reset

exists, but it just sends a command to RD to perform the action, which obviously fails when RD isn't running.

Filed an enhancement request for this: rdctl factory-reset should be implemented in the CLI · Issue #2957 · rancher-sandbox/rancher-desktop

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