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# rancher-desktopa
adamant-kite-43734
09/20/2022, 3:09 AMThis message was deleted.
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hallowed-forest-65526
09/20/2022, 3:15 AMi would try a ‘factory reset’ then uninstall in that situation
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fast-garage-66093
09/20/2022, 5:10 AMI uninstall using the "Add/Remove Programs" feature, and it normally works
h
high-toothbrush-33213
09/20/2022, 5:13 AM@fast-garage-66093 That's how I'm uninstalling. It's a very quick process. Unfortunately, it appears to leave a lot of files behind. When I re-install, existing files are not replaced.
high-toothbrush-33213
09/20/2022, 5:14 AM@hallowed-forest-65526 "Factory reset" from the rancher desktop settings? Rancher desktop doesn't start, so I can't get to the settings. Is there another factory reset option"?
f
fast-garage-66093
09/20/2022, 5:16 AMThere is an open bug about the distros not being removed during uninstall: Uninstall leaves WSL distros behind · Issue #1504 · rancher-sandbox/rancher-desktop
fast-garage-66093
09/20/2022, 5:18 AMI'll take a look tomorrow to see if there are any manual uninstall instructions
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fast-garage-66093
09/21/2022, 4:17 AMI'm sorry, I didn't find any script or instructions today; I'll see if I have time to research this myself tomorrow. I guess this shows that the "Factory Reset" functionality needs to be moved to
rdctlfast-garage-66093
09/21/2022, 4:20 AMrdctl factory-resetfast-garage-66093
09/21/2022, 4:25 AMFiled an enhancement request for this: rdctl factory-reset should be implemented in the CLI · Issue #2957 · rancher-sandbox/rancher-desktop
k
kind-application-89221
09/21/2022, 10:58 AMSame scenario with OP and now I have this situation at hand:
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