09/19/2022, 10:59 AM
Hello Everybody, I am trying to run Rancher Desktop on Windows 10. This is a corporate desktop and I am behind a firewall. Rancher Desktop starts up and within a few seconds I get the error message: Could not fetch releases: Proxy Authorization Required
(node:14232) UnhandledPromiseRejectionWarning: FetchError: invalid json response body at <> reason: Unexpected token < in JSON at position 0
    at C:\Users\sau\AppData\Local\Programs\Rancher Desktop\resources\app.asar\node_modules\node-fetch\lib\index.js:273:32
    at processTicksAndRejections (node:internal/process/task_queues:96:5)
    at async Xn.checkForUpdates (C:\Users\sau\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:29:58509)
    at async Xn.getLatestVersion (C:\Users\sau\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:29:60057)
    at async NsisUpdater.getUpdateInfoAndProvider (C:\Users\sau\AppData\Local\Programs\Rancher Desktop\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:298:19)
    at async NsisUpdater.doCheckForUpdates (C:\Users\sau\AppData\Local\Programs\Rancher Desktop\resources\app.asar\node_modules\electron-updater\out\AppUpdater.js:312:24)
    at async ci (C:\Users\sau\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:29:63495)
(Use `Rancher Desktop --trace-warnings ...` to show where the warning was created)
(node:14232) UnhandledPromiseRejectionWarning: Unhandled promise rejection. This error originated either by throwing inside of an async function without a catch block, or by rejecting a promise which was not handled with .catch(). To terminate the node process on unhandled promise rejection, use the CLI flag `--unhandled-rejections=strict` (see <>). (rejection id: 2)
Config file has no clusters, will retry later
[21072:0919/114238.364:ERROR:<|>(446)] Passthrough is not supported, GL is disabled, ANGLE is
As per the message it appears that the Rancher Desktop software is being blocked by the proxy while attempting to download some data. What is the destination IP/Hostname is Rancher Desktop trying to access so that I may ask my IT team to relax the restrictions for that host. Thanks, Sau


09/20/2022, 7:59 AM
You should ask this in #rancher-desktop