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# generala
adamant-kite-43734
07/25/2024, 4:06 AMThis message was deleted.
m
many-thailand-98649
07/25/2024, 4:21 AMFor Rancher? 🙂
c
creamy-hydrogen-51032
07/25/2024, 4:21 AMYes
m
many-thailand-98649
07/25/2024, 4:22 AMAre you a SUSE Rancher customer already?
c
creamy-hydrogen-51032
07/25/2024, 4:23 AM@strong-monkey-41628 / @calm-telephone-77820
We use the open source version today - but are having issues after an AWS EKS upgrade.
creamy-hydrogen-51032
07/25/2024, 4:23 AMLooking to transition to a supported plan - but are experiencing issues now
c
calm-telephone-77820
07/25/2024, 4:24 AMm
many-thailand-98649
07/25/2024, 4:25 AMTotally get it. Where are you currently based? Region is fine (EMEA, APAC/APJ, NA)?
c
calm-telephone-77820
07/25/2024, 4:25 AMNA
c
creamy-hydrogen-51032
07/25/2024, 4:25 AMNA
m
many-thailand-98649
07/25/2024, 4:25 AMNathan won! Give me two seconds.
🙏 2
many-thailand-98649
07/25/2024, 4:31 AMIf you're interested in transitioning to a supported offering to help this case, would you be so kind as to send me an email with the details (who, what, where, when, etc) and I'll get you connected to the right department: asettle@suse.com 🙂
👀 1
c
creamy-hydrogen-51032
07/25/2024, 4:37 AMThanks! I'll send an email shortly
m
many-thailand-98649
07/25/2024, 4:38 AM🫡
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