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# rancher-desktop
a
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r
This was working successfully for a week or so
You had Rancher Desktop running continuously for a week or you closed, launched the app multiple times? There's a known bug where some macOS users run into problems after machine sleep/awake. https://github.com/rancher-sandbox/rancher-desktop/issues/1274
Can you please file a GitHub bug attaching logs? You can open the folder containing logs via
Troubleshooting > Show Logs
button.
You can also try factory reset via the command
rdctl factory-reset
or via the GUI
Troubleshooting > Factory Reset
s
I stopped and started Rancher Desktop several times. I transitioned from Docker Desktop about a week ago. I've already tried a factory reset. Which log files would be helpful to the ticket?
r
If possible, zip and share the entire logs folder please. Otherwise, below files might help starting the investigation.
Copy code
background.log
docker.log
diagnostics.log
k3s.log
lima.log
networking.log
s