https://rancher.com/ logo
Join Slack
Powered by
This message was deleted.
# general
a
This message was deleted.
c
yes, there are a few. its not anyone’s full time job to answer questions here though, and there’s far too much traffic for us to respond to constantly. Its intended to be a community space more than anything.
We do watch for issues, if there seems to be a lot of chatter about something, we can raise it internally.
It is up to individual preference how much anyone participates here though. I am here because I enjoy seeing what the community is up to. It is not part of my job duties.
We do have a handful of community evangelism folks but they don’t engage in free technical support, which seems to be what most people who come here are looking for.
I am more active here when I am not actively working on something for k3s/rke2, keep in mind that any time an engineer spends answering questions here, is time they are not spending working on the product.
s
I understand that. I am actually an engineer as well and I realize that building communities is hard, but it does require some active and ongoing inside engagement to really get things going in most cases. I guess maybe it is just that this community is in it's infancy and that there doesn't appear to be a lot of users helping users yet, so a little internal help might help kickstart things a bit. Looking at a channel like #fleet there have only been about 10 post over the last month and almost no answers or even pointer from anyone. Without any engagement, is just discourages people from participating which is a shame, since it could be a useful resource for users and internal folks trying to get a read of the user base, what is working and what they are struggling with.
c
Different projects have different desires for community contribution. The core Rancher stuff does not encourage community PRs. It doesn’t even really encourage contributions from other teams within suse.
K3s and RKE2 are much more encouraging of that. K3s in particular as a CNCF project.
Just because a project is open source, and development occurs in public, doesn’t mean that it’s open to contribution, or that resources are aligned to handle community contributions as part of the planning and work intake process.
Rancher has been around for a LONG time. There are 42 thousand users in this channel, even if most of them are inactive. I would not say that the community is in its infancy. That is not the problem.
s
Fair enough. It is what it is. I guess I'm just suggesting that a "community space" is really only a community space if people show up and participate and that often takes some real intention to build and maintain. But anyhow, I think I got the answer to my initial question. We'll lean on support more to get help when the docs aren't proving sufficient. Thank you for taking the time to respond.
w
Thanks for asking this question @silly-psychiatrist-82373 , and for @creamy-pencil-82913 for answering. I too wish there were more Rancher/SuSE folks (and/or experienced users!) participating and trying to help the user base here, but also see that SuSE is trying to sell “Rancher Prime” and wants to see a ROI on the Rancher acquisition. The company I run Rancher at is entering into talks with SuSE sales folk about a support contract, we’ll see if we want to afford that 😛
Open in Slack
PreviousNext
Powered by