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Title
r
rough-restaurant-20393
04/13/2023, 5:36 PMAnyone see this error in their background.log upon starting Rancher Desktop 1.6 on Windows 11 Enterprise 64 bit?
2023-04-13T15:09:16.418Z: Error starting up: Error: Platform "win32" is not supported by RcFilePathManager at new b (C:\Users\KH027556\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js1️⃣19466) at k (C:\Users\KH027556\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js1️⃣20819) at C:\Users\KH027556\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:29:96630
Rancher Desktop does not open
w
wide-mechanic-33041
04/13/2023, 5:42 PMso might say use the current releases, but no issues on my w11 assuming Control Flow Guard is enabled so that Virtualization Platform functions
r
rough-restaurant-20393
04/13/2023, 5:47 PMOrganization limits us to 1.6 as the latest approved release. Control Flow was enabled. Disabling and restarting to see if that changes the outcome.
👍 1
No help, same error.
It's like it thinks it is on a 32 bit os
w
wide-mechanic-33041
04/13/2023, 5:59 PMwell win32 is the API. https://github.com/rancher-sandbox/rancher-desktop/issues/3858
r
rough-restaurant-20393
04/13/2023, 6:02 PMSo is this saying this is a known reported issue?
w
wide-mechanic-33041
04/13/2023, 6:03 PMmore others have had it, but no root cause like you saw with the Slack message
r
rough-restaurant-20393
04/13/2023, 6:03 PMLooks like they want the background.log stack dump, I will attach it
Attached logs, here is hoping, have an active sprint with Rancher work due
w
wide-mechanic-33041
04/13/2023, 6:08 PMdid you change any of the settings around file mapping like enabling 9p or soemthing?
r
rough-restaurant-20393
04/13/2023, 6:10 PMnothing, default install
w
wide-mechanic-33041
04/13/2023, 6:10 PMand 1.6 works for others in your org?
r
rough-restaurant-20393
04/13/2023, 6:13 PMone other person, who said they had issues getting it to work but was months ago
if (platform !== 'linux' && platform !== 'darwin') { throw new Error(
Platform "${ platform }" is not supported by RcFilePathManagerw
wide-mechanic-33041
04/13/2023, 6:15 PMno mac
r
rough-restaurant-20393
04/13/2023, 6:15 PMOSX and Linux? Why is it not testing for Windows?
w
wide-mechanic-33041
04/13/2023, 6:15 PMbasically win32 is windows so that codepath is intended for unix like OSs
question is why your install is going down that path
r
rough-restaurant-20393
04/13/2023, 6:16 PMimage.png
I think getting the setting from
C:\Program Files\Rancher Desktop\settings.json
"pathManagementStrategy": "rcfiles",
`export function getPathManagerFor(strategy: PathManagementStrategy): PathManager { switch (strategy) { case PathManagementStrategy.Manual: return new ManualPathManager(); case PathManagementStrategy.RcFiles: return new RcFilePathManager(); case PathManagementStrategy.NotSet: return new NotSetPathManager(); default: throw new Error(
Invalid strategy "${ strategy }"Makes me want to try
"pathManagementStrategy": "Manual"
w
wide-mechanic-33041
04/13/2023, 6:45 PMhey it can only get better. 😉
r
rough-restaurant-20393
04/13/2023, 6:48 PMno change
w
wide-mechanic-33041
04/13/2023, 6:49 PMtry “notset”
thats what is on my machine
though mine is in the User install location as well vs Program Files
r
rough-restaurant-20393
04/13/2023, 6:50 PMsame thing, yeah it's like it is finding it somewhere else, let me look
w
wide-mechanic-33041
04/13/2023, 6:51 PM%APPDATA%\rancher-desktop is my settings.json
r
rough-restaurant-20393
04/13/2023, 6:53 PMHouston we have lift off!!!
👍 1
You rock
I should have looked for another copy since the error was not changing
w
wide-mechanic-33041
04/13/2023, 6:54 PMso still a mystery on why it was set to rcfiles which should only be used on unix like machines
r
rough-restaurant-20393
04/13/2023, 6:54 PMtrue
but that is not part of my sprint work lol
😉 1
s
salmon-zebra-10173
04/14/2023, 10:46 AMI'm wondering if the issue is related to your installation. On https://rancher-users.slack.com/archives/C0200L1N1MM/p1681409812779229?thread_ts=1681407400.244819&cid=C0200L1N1MM I saw you used an *.msi file, but the Rancher Desktop MSI installer has been added with version 1.7.0.