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# rancher-desktopa
adamant-kite-43734
04/05/2023, 2:01 PMThis message was deleted.
c
calm-sugar-3169
04/05/2023, 4:47 PM@glamorous-barista-99511 it’s hard to determine what is going on without looking at the logs, are you able to do a factory reset and try again? Or, can you try a newer version of RD e.g
1.8.1g
glamorous-barista-99511
04/06/2023, 9:46 AM@calm-sugar-3169 - I have done factory reset & tried. But, landing up with the same issue. I have uninstalled & restarted multiple times in attempt to start afresh installation. Unfortunately, it fails
glamorous-barista-99511
04/06/2023, 9:47 AMBTW, only 1.4.1 is supported for our project so, I have no option to choose higher versions
glamorous-barista-99511
04/06/2023, 9:47 AMPlease help!
b
bored-farmer-36655
04/06/2023, 12:31 PM@glamorous-barista-99511 It needs to be WSL2, see here on how to check https://github.com/rancher-sandbox/rancher-desktop/issues/2519
g
glamorous-barista-99511
04/06/2023, 12:35 PM Copy code
PS C:\windows\system32> wsl -l -v
NAME STATE VERSION
* OracleLinux Stopped 1
rancher-desktop-data Stopped 2
rancher-desktop Stopped 2
PS C:\windows\system32>b
bored-farmer-36655
04/06/2023, 12:53 PMI suspect that's an OracleLinux issue then.... Do you see it in "WSL integrations" tab?
c
calm-sugar-3169
04/06/2023, 5:45 PMhmmm, I +1 @bored-farmer-36655 suggestion, the fact that your default distro
OracleLinuxOracleLinux4 Views