< calm sugar 3169> I have done factory reset amp tried But landing up with the same issue I have uninstalled amp restarted multiple times in attempt to start afresh installation Unfortunately it fails

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glamorous-barista-99511

04/05/2023, 2:01 PM

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calm-sugar-3169

04/05/2023, 4:47 PM

@glamorous-barista-99511 it’s hard to determine what is going on without looking at the logs, are you able to do a factory reset and try again? Or, can you try a newer version of RD e.g

1.8.1

glamorous-barista-99511

04/06/2023, 9:46 AM

@calm-sugar-3169 - I have done factory reset & tried. But, landing up with the same issue. I have uninstalled & restarted multiple times in attempt to start afresh installation. Unfortunately, it fails

BTW, only 1.4.1 is supported for our project so, I have no option to choose higher versions

Please help!

bored-farmer-36655

04/06/2023, 12:31 PM

@glamorous-barista-99511 It needs to be WSL2, see here on how to check https://github.com/rancher-sandbox/rancher-desktop/issues/2519

glamorous-barista-99511

04/06/2023, 12:35 PM

PS C:\windows\system32> wsl -l -v
  NAME                    STATE           VERSION
* OracleLinux             Stopped         1
  rancher-desktop-data    Stopped         2
  rancher-desktop         Stopped         2
PS C:\windows\system32>

bored-farmer-36655

04/06/2023, 12:53 PM

I suspect that's an OracleLinux issue then.... Do you see it in "WSL integrations" tab?

calm-sugar-3169

04/06/2023, 5:45 PM

hmmm, I +1 @bored-farmer-36655 suggestion, the fact that your default distro

OracleLinux

is on WSL version 1 might be interfering with the install. Are you able to unregister

OracleLinux

temporarily to see if that solves your problem?

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